ABOUT US

Manora Candles is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place an order, or interact with us through WhatsApp, email, or other platforms.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with Manora Candles:

• Personal Information: Name, phone number, email address, billing and shipping address provided during order placement or inquiry.

• Payment Information: We do not store your payment details. Payments are processed securely through trusted third-party payment gateways.

• Order Information: Product details, order history, and communication related to your purchase.

• Usage Data: Information such as IP address, browser type, device information, and pages visited on our website.

• Cookies: Cookies may be used to improve your browsing experience. You may disable cookies through your browser settings.

2. How We Use Your Information

Your information is used to:

• Process and fulfil orders

• Communicate order updates, delivery information, and customer support

• Share tracking details upon request

• Improve our products, services, and website experience

• Send promotional updates or offers (only if you choose to receive them)

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your data may be shared only with:

• Courier and logistics partners for order delivery

• Payment gateway providers for secure transaction processing

• Legal or government authorities if required under applicable laws

4. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.

While we strive to protect your information, no online platform is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil orders

• Comply with legal, accounting, or regulatory requirements

After this period, your data is securely deleted or anonymised.

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent for promotional communication

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website or communications may contain links to third-party websites. Manora Candles is not responsible for the privacy practices or content of those websites.

8. Changes to This Policy

Manora Candles reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For any questions, concerns, or requests related to privacy, please contact us:

📱 WhatsApp: https://wa.me/917893592572

📧 Email: storyofmanora@gmail.com

  LEGAL ENTITY: MANORA CANDLES

  Sole proprietor: Moturu Venkata Ramanatham

   address: 1/20, sitaramiaih nilayam, Angalakuduru, Andhra Pradesh, 522211.

   ph.no: 7893592572

Manora Candles

At Manora Candles, every candle is thoughtfully handcrafted and packed with care to ensure safe delivery. Please review our delivery and shipping policy below.

1. Order Processing & Dispatch

• All products are handmade and made-to-order.

• Orders are processed and dispatched within the overall delivery timeline mentioned below.

• Once an order is confirmed, it cannot be modified or cancelled after processing begins.

2. Delivery Timeline

• Orders will be delivered within 10–15 business days from the date of order placement.

• Delivery timelines may vary depending on location, courier partner, or unforeseen circumstances.

• Delays caused by external factors are beyond our control and do not qualify for refunds.

3. Shipping Coverage

• We currently ship across India.

• International shipping is not available at the moment.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly communicated at the time of checkout.

5. Payment Method

• Cash on Delivery (COD) is not available.

• All orders must be prepaid at the time of purchase.

6. Packaging & Product Safety

• All candles are securely packed to prevent damage during transit.

• In case of damage during delivery, please refer to our Return & Refund Policy.

7. Tracking Details

• Tracking details are not sent automatically.

• Customers are requested to message us on WhatsApp or email to receive tracking information once the order is dispatched.

📱 WhatsApp: https://wa.me/917893592572

📧 Email: storyofmanora@gmail.com

8. Incorrect Address or Delivery Issues

• Please ensure the shipping address and contact details are accurate.

• Manora Candles is not responsible for delays or non-delivery due to incorrect address or recipient unavailability.

• Re-shipping charges, if applicable, will be borne by the customer.

🌿 Thank you for choosing Manora Candles and supporting handmade, eco-friendly creations.

At Manora Candles, each candle is carefully handcrafted with love and attention to detail. We value our customers and strive to ensure a smooth shopping experience. Please read our policy carefully before placing an order.

1. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.

• Once the order is processed or dispatched, cancellation will not be possible, as our products are made-to-order.

• To request a cancellation, please contact us immediately via WhatsApp or email with your order details.

2. Returns & Exchanges

Due to the handmade, fragile, and personal nature of our products, returns or exchanges are not accepted, except in the following cases:

• The product received is defective.

• The product received is incorrect.

3. Damaged or Incorrect Products

If you receive a damaged or wrong product:

• Please notify us within 24 hours of delivery

• Share clear unboxing photos and videos showing the damage/issue

• Requests without proper proof may not be eligible for review

After verification:

• We may offer a replacement or refund, based on availability and the nature of the issue

4. Refund Policy

• Approved refunds will be processed within 7–10 business days

• Refunds will be credited to the original mode of payment

• Shipping charges (if any) are non-refundable.

5. Non-Refundable Items

The following items are not eligible for return or refund:

• Used or partially used products

• Products damaged due to improper handling after delivery

• Customised or personalised orders

• Orders placed during sales, offers, or promotions

6. Shipping Delays

• Delivery timelines are estimates and may vary due to courier or external factors

• Delays caused by courier partners, natural conditions, or unforeseen circumstances are not eligible for refunds

7. Contact Us

For any questions or concerns regarding your order, feel free to reach out:

📱 WhatsApp: https://wa.me/917893592572

📧 Email: storyofmanora@gmail.com

 Legal Entity: Manora Candles

 Sole Proprietor: Moturu Venkata Ramanatham 

 Address: 1/20, sitaramiaiah nilayam, Angalakuduru, Andra pradesh, 522211

 ph.no: 7893592572

✨ Thank you for choosing Manora Candles and supporting a small, eco-friendly, handmade brand.