PRIVACY POLICY

Manora Candles is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place an order, or interact with us through WhatsApp, email, or other platforms.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with Manora Candles:

• Personal Information: Name, phone number, email address, billing and shipping address provided during order placement or inquiry.

• Payment Information: We do not store your payment details. Payments are processed securely through trusted third-party payment gateways.

• Order Information: Product details, order history, and communication related to your purchase.

• Usage Data: Information such as IP address, browser type, device information, and pages visited on our website.

• Cookies: Cookies may be used to improve your browsing experience. You may disable cookies through your browser settings.

2. How We Use Your Information

Your information is used to:

• Process and fulfil orders

• Communicate order updates, delivery information, and customer support

• Share tracking details upon request

• Improve our products, services, and website experience

• Send promotional updates or offers (only if you choose to receive them)

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your data may be shared only with:

• Courier and logistics partners for order delivery

• Payment gateway providers for secure transaction processing

• Legal or government authorities if required under applicable laws

4. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.

While we strive to protect your information, no online platform is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil orders

• Comply with legal, accounting, or regulatory requirements

After this period, your data is securely deleted or anonymised.

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent for promotional communication

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website or communications may contain links to third-party websites. Manora Candles is not responsible for the privacy practices or content of those websites.

8. Changes to This Policy

Manora Candles reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

For any questions, concerns, or requests related to privacy, please contact us:

📱 WhatsApp: https://wa.me/917893592572

📧 Email: storyofmanora@gmail.com

  LEGAL ENTITY: MANORA CANDLES

  SOLE PROPRIETOR: MOTURU VENKATA RAMANATHAM

  PH.NO: 7893592572

  Address:  1/20, sitaramiaih nilayam, Angalakuduru, Andhra pradesh, 522211.